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- I cancel a ride because the driver goes in the opposite direction - The app keeps showing 2/4 mins and it's been 10+min I have been waiting - Drivers calling me to ask to cancel the ride - ...
If I want to get a refund, I need to spend too much time: DM + email -> https://twitter.com/julienbarbier42/status/959105112223264768 + wait for the refund to show on my bank account. (note: when I do ask for refund I always get it, the customer support is nice with me, all the time).
When it comes to paying Lyft/Uber, this is automatically done, they don't have to send me a DM and email to ask me to pay them for the service I used. Why would we have to spend so much time to get reimbursed for a service that we did NOT use?
Please Lyft/Uber, add a button "refund" WITHIN the app. You technically can EASILY do it. It should be as easy to get reimbursed than to be charged. Of course, you can review complains / claims, but I should not have to spend that much more time asking for reimbursement, especially when I right, I am a customer for a long time, I already have a good track record, and all claims I made in the past were confirmed by your team.
Why is this not already done?