kiddz

I'm excited to share a new platform called AskHumans (askhumans.io), which aims to transform the way organizations gather customer feedback by leveraging GPT. The goal is to provide a more insightful and personalized alternative to the widely used but often limited Net Promoter Score (NPS).

Having launched startups before, a consistent challenge has been gathering meaningful customer feedback. We believe that large language models (LLMs) can enable personalized feedback at scale, which can be turned into weighted sentiment scores that offer more informative insights than traditional NPS scores.

Moreover, we think that the future advantage of firms with AI is not solely about the algorithms but also about the unique data sets these algorithms can analyze. By incentivizing customers to give open-ended feedback, organizations can create unique data streams that will become increasingly more valuable to them over time.

AskHumans' innovative tech stack includes React Native, Rails, and GPT for sentiment analysis (replacing IBM Watson). The platform allows organizations to ask open-ended questions to their customers or stakeholders, and collect verbal feedback. This feedback is then analyzed by AI to better understand service quality, product satisfaction, and customer experience at scale.

One regional coffee brand's district manager experienced the potential of AskHumans firsthand. Upon witnessing the sentiment analysis, he realized how much more comprehensive understanding of customer experiences he could gain compared to the limited information from his location's NPS score of 7.8.

We believe that the application of AI in customer feedback, combined with unique data sets, will usher in a new era of insights, allowing organizations to make better-informed decisions and enhance their customer experiences.

We'd love to hear your thoughts on the potential of AI-driven customer feedback, the tech stack behind AskHumans, or your own experiences with NPS scores. If you have any questions or comments, please share them below.

Hey everyone, we all know how important it is to gather feedback on our projects and ideas. But how do you go about doing it? And how do you know when you've gathered enough feedback to move forward with your plans?

I'd love to hear about your strategies for gathering feedback, whether you use online surveys, focus groups, or other research methods. Do you rely on personal connections and informal conversations, or do you seek out more structured feedback sessions? And how many people do you typically need to engage with before you feel confident in the feedback you're receiving?

As a reference, YC partners have written some popular blog posts on the topic of customer feedback, such as "How to Get Startup Ideas" by Paul Graham and "How to Talk to Users" by Adora Cheung. Have you found these posts helpful in your own feedback-gathering process?

I’m launching a new company in the coming weeks and thought it would be nice to connect with 5 or so other founders who are doing the same thing. So wanted to post this up and see if anyone would be interested in talking regularly about each person’s progress. Just leave a comment if interested and I’ll DM you.