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In short, my high spend (platinum, on track to be diamond?) 7-year-old Uber account was banned yesterday, and I have been trapped in a Kafka-esque, situation with support saying they will/cannot do anything. Support did drop a hint that my account has seen suspicious activity.
I am turning HN for help, e.g. if someone could get me in touch with more sympathetic/"human" channels. (From experience, it seems like sometimes HN could get Uber's attention in cases such as this.)
Thanks all!
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The timeline of events is the following:
1. I got a new phone, and setup my credit card in Apple Pay, but didn't enter the CVV code. 2. Uber App on the new phone defaulted to the new card (seems to be a bug on Apple's end). 3. Payment was rejected, which is probably the suspicious activity trigger.
I reached out to support and subsequently was told my account was banned. Further communications were stonewalled.