Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
I've been running a bot that uses ML on Coinbase since February. I don't partake in any illegal activity. The bot is successful, and I have good 30-day trailing volume.
On June 26th I received an email from Coinbase Support:
https://pastebin.com/hfBvEwcV
They disabled my ability to transfer any of my funds and to trade. My money is locked in the platform!
I've responded to this message and had dead silence. After multiple attempts to reach out to their support, I received a message from them on July 12th (16 days after being locked!):
https://pastebin.com/TEQFCfEA
It's now ONE MONTH since the original email, and TWO WEEKS since they said they would follow up. I've made more support tickets and contacted their twitter accounts. I'm getting dead silence.
I thought Coinbase was the safe and mature platform for US traders to trade on? My money is locked in the platform and I haven't been notified why.
Do you guys have any advice?
UPDATE:
I called into their hotline (didn't realize I could call in) and made no progress. Their general support staff, and supervisor, were in the dark as to why the "specialist" had not finished reviewing my case. They didn't know when the "specialist" would be done nor why my account had been disabled in the first place.
They best they could do was send the "specialist" another email to ask how things were going -- but there will be no visibility on that to me.