1
My colleague recently posted this article on HN http://news.ycombinator.com/item?id=1906251 regarding how banks could better use the internet to better serve their customers.
We were both really pleased with the level of response and Steve was well armed when going to his meeting. They agreed that almost everything that was said would be hugely beneficial to customers and our bank. Excitingly they are now looking into seeing what could be rolled out and are putting a plan together. Thanks for all your feedback - it was massively appreciated.
Steve and I have now been tasked to try and improve the customers experience when they actually go the branch (the physical bank). So I am hoping we may get the same level of response from the HN community again. Is there anything you would like to see in a branch that is currently not there, or does your branch do something particularly useful that others could copy?
An example would be rather than give a customer a printed receipt of the transaction that they did in the branch they could instead get an email or a text message.