nixle

Just a friendly reminder to not put too much trust in "the cloud", it was just our development server and we are rebuilding... but not with Rackspace. The thing is that this is the only message I have received about it. It's pretty much: "yeah, we lost all your data, good luck".

===========================

Hello,

This message is a follow-up to our previous emails. Despite the very best efforts of our engineering and datacenter operations teams, unfortunately the host machine that your cloud server xxxxx resides on was not able to be recovered. At this point, there is complete data loss on the server.

If you have taken a server image, your next step will be to build a new server from the server image. If you require the same IP address, please contact support prior to deleting the failed server from your account and we will assist you in sharing the IP to the new server. If you have not taken a server image, your next step will be to build a new server from a stock image and then upload data from your local backup.

We are extremely sorry for this inconvenience. Our Billing Team is going to process a xxxx credit for the server, equal to the monthly cost.

If you have any further questions, please contact a member of our support team by responding to this ticket, visiting us in live-chat, or by calling xxxxx or xxxxx

Best Regards, The Rackspace Cloud US Toll Free: xxxxxxxxx

======================