ponny

We're a SaaS business currently listed on the Shopify App store. Today we got this stern email from Shopify's 'Partner Governance' team.

TLDR: Don't even have Stripe as an option for Shopify users or we'll boot you. Also backpay since Jan 2019.

"At Shopify, it is critical to maintain high trust and integrity within the Shopify App Store, so merchants have a reliable place to find solutions to grow their business.

During a routine investigation, Partner Governance identified your app [our app] as offering external billing for Shopify merchants and not using the Billing API for all payments.

[a couple of images of our cart]

As you are aware, all paid apps are required to use our Billing API, as noted in our Partner Program Agreement (Section 3.2 Payments, Point 5) unless express permission is granted by Shopify.

Payment information should not be obtained from the merchant directly and all charges should be processed through the billing API.

We require that you make the required changes as soon as possible to ensure all future payments are handled through our billing API. This would include redirecting any current merchants to select their plan and re-approve the new subscription through the Billing API and ensuring that all new merchants are billed through the API.

Shopify has also recently rolled out an annual subscription feature on the Billing API that makes the yearly subscription event easier on the API.

Additionally, we will require a report of the merchants who have been billed outside of the Billing API and retroactive revenue share payment for any/all qualifying 20% revenue dated January 2019 - Present.

Once the report has been reviewed, we will reach out with next steps on how to submit the transfer of funds to Shopify via wire transfer."

Pretty ironic too when you've got Shopify's CEO tweeting about the unfair 30% cut Apple wants: https://twitter.com/tobi/status/1362411841943711744

We've had a problem for a few weeks now with an obviously fake Facebook page clone. We've reported it and had some concerned users have done the same. Today it just tried to friend my wife, a bunch of my friends, and who knows how many others because we're getting queries about it. My friend accepted the friend request and got this spam/scam (we're a competition platform, for context):

"CONGRATULATIONS !!! You were chosen as the winner today. Grab your prize now by confirming the list on the official site in my top post before I declare your prize has expired. QUICKLY QUICKLY get your present now. Reply (READY) if you are ready."

Here's our real FB username: Gleamapp Here's the clone username: rieska.putriap

Anyone know a trick to making reports work? Maybe an alternate channel that doesn't go in to their massive moderation queue (I can imagine they're a bit busy in 2020)?