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We have several users who have successfully converted after the free trial period and their payment shows up on Google Play Console as "Payment Pending". Its been over 7 days since the first transaction but its still in that status.
I have tried contacting Google via chat support and am always told that it needs to be shifted to email and then never get a response and when contacting via email get generic emails about canceled transactions.
Looks like many other app developers are facing the same issue and no official response from Google yet: * https://support.google.com/googleplay/android-developer/thread/200805638/payment-pending-for-a-paid-app-in-order-management * https://support.google.com/googleplay/android-developer/thread/220648130
Has anyone else faced this issue?
Its just surprising how Google mandates usage of only their own payment system, cuts a huge % as processing fee and then cant even get it to work for everyone.
We cut a case via support and even via friends working at meta. We submitted all relevant documentation that we own the business and it belongs to us, but the answer we got from "internal team" is that they cannot add a new admin nor delete the page.
In the meantime, it causes confusion when users see 2 facebook pages for the same name and keep finding & going to the old facebook page that we no longer have access to.
We've tried everything from Lost access case to impersonation case, but the internal team's answer seems unchanged.
Can anyone suggest a way out?
PS: In our case it was an accident, but it seems crazy that a disgruntled employee could sabotage the entire social media presence of a company with a little help from Facebook "internal team".