So far, I've just built integrations as they come, but it's definitely hard to scale. Even with AI coding tools, there's a lot to keep track of.
Have any of you found a solution? I'm particularly looking at service booking and appointment scheduling, think hair salons, med spas, and HVAC providers.
I guess I'm looking for something like a Twilio or Plaid that provides a clean API on top of a bunch of messy integrations. Is this out there? Is it worth building if it isn't?
Coming back a year later and maybe a little wiser, I decided to take another stab at it, but this time I decided I'd build my own integration. I started using Playwright to create a browser automation that allowed my AI agent to book directly in a business's calendar. No integration required!
We're still testing the waters to see if this is received favorably by business owners. Particularly in platforms where they're locked in without needed integrations.
But I also realize this must be a ripe area for engineers to be building, but honestly I don't see a lot out there yet. Despite the maturity of browser automation tech, why aren't there more AI agents connecting to websites? I think what I've build could be useful to other engineers who want to connect their agents to proprietary systems, but don't want to manage the browser automation themselves.
Am I fooling myself? Is there a good reason why this isn't mainstream?