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Ask HN: Is it possible to train oneself to be calmer/kinder?
Not referring to "grit your teeth and be fake polite" which I've noticed many people do. But genuinely be calm (when production systems go down and customers are yelling, for example) and kind (especially when others around us are unreasonable just because they can) and lastly, be kind to self. And absolutely not use crap like sarcasm to deal with the situation.
Any tools that worked for you in professional and personal life?