1
- uses a language model to improve discoverability
- is GDPR compliant (ideally open-source or self hosted)
- does not make stuff up but links to the relevant knowledge base article
- supports versioning of articles
- simple text based format (like markdown)
Then I started thinking maybe something like Webflow is actually best but I'm more focused on the backend so I'm not sure what's best in 2018.
Webflow? Wordpress? Squarespace? It's basically a landing page that should eventually be hooked up to a CMS system and get a custom design.