pushkargaikwad

Hi, I am part of AeroLeads.com and some of our customers informed us a few days back saying they are getting emails from "aero-leads.com" pretending to be us. Few of them were confused why we changed the domain too!

I immediately sent an email to GoDaddy (where the fraud/phishing domain is registered). I actually sent an email to their all 3 - Abuse, Domain Fraud and Phishing departments forwarding those emails along with detailed explanation but GoDaddy has replied saying that they can't and won't do anything.

May I know what options I have to stop these emails being sent and preferably, removing that domain.

Some of the options I am considering is -

1. Call GoDaddy on 480-624-2505 (their "abuse" number) and tell them that we are going to take legal action if you don't do anything.

2. Complaint to ICANN (I am unsure what they will do).

Anything else we can do?

Thanks

Our SaaS tool's primary source of traffic is from email campaigns, search engine, web backlinks and website chat.

Now I am struggling to find the accurate source of paying customers like who came from which source?

May I know how you are doing it? I am Ok finding the original source or even the last source (search engines -> chat).

As a last option, I can always ask our paying users by sending a direct email but I thought if there is a better way to do it which can give more insights on the lifecycle of paying customers.

Thanks