Mine fell on its side on some pebble stones. The power-button, unprotected by the case, got scratched. The button doubles as a fingerprint reader, which ceased working due to the scratch. At first, I thought "no worries, this phone is friendly to those who want to repair it."
It turns out, this part is not available for replacement. I think this is an oversight; just like the screen, it is an outward facing part, hence, bound to be damaged for some.
Then, I brought it to my local repair shop. The owner had to tell me that they cannot repair Fairphone's, and that, for him, it is one of the worst companies to deal with. They try to centralise all repairs in their own repair center. Which means sending the phone -- which I need -- away for 2 weeks; paying a fee for diagnosis, an unknown cost for repair, and the hassle of a flashed phone. I already know what's broken, I just want the part.
I feel this is a real shame, as I am fully supportive of the stated aims of the company, and I want the product to be good.
[Aside: suggestions on how to deal with a scratched fingerprint reader are most welcome. E.g. can the scatch be re-painted? The phone thinks the reader is there, but it doesn't register any touch. ]
I brought mine to my local repair shop as well and they were completely unwilling to even try to repair it. Then I went home and tried myself and managed by just bending back some pins. The display cable had gotten loose. Have worked fine since then.
Chances are they refused because it's not only a niche phone but a niche phone that's particularly repairable without shop logistics.
I could be wrong, any hardware guys please feel free to chime in over me.
Note: slightly simplified explanation but mostly holds for the three common types of sensors.
This sounds like an odd & inconsistent story (from the repair shop guy - I'm not doubting your side of this, only his). Why would he need to be dealing directly with the company for any reason other than to purchase replaceable modules which are consumer-available & what would they be giving him trouble with specifically? Unless he's sending all his phones for repair back to the OEMs, but I'm sure that's not the case.
I wouldn't be surprised if some repair shops simply have a "mainstream brands only" blanket policy & don't consider other brands worth the time it takes to read about.
Otherwise you're right that the fingerprint module is specifically a bit of an achilles heel in their repairability. Even leaving aside the fingerprint reader isn't a separate component, it's also unclear to my why they made the decision not to sell the core module for standalone replacement (even if it ended up being quite expensive).
I do want to support Fairphone's mission and wish I could whole-heartedly recommend it to friends and family. But this experience and the many software issues have led me to recommend other options instead.
I ended up posting it for repair, over Christmas, which did take about 2 weeks but it was fully covered by the warranty.
I've successfully replaced the USB port after accidentally filling it with sand once, and that was trivial apart from UPS losing the package the first time. I really do appreciate the repairability, even if it could be better.
Great though, that they resolved yours within the scheduled time!
Would it more economical and sustainable to buy a second hand / reconditioned feature phone from Samsung?
The charging port wore out. I bought another one in 2023. They still sell that part today. https://shop.fairphone.com/shop/fairphone-3-bottom-module-37
In fact, I see they still sell parts (the screen, at least) for the Fairphone 2, released in 2015. First-party parts 10 years later, what a concept! https://shop.fairphone.com/spare-parts
I don't know your friend's scenario, but this was mine.
It's not an either-or, like "either buy first-party parts for a Fairphone OR buy a second-hand Samsung". You can buy a second-hand Fairphone too. It would be nice if you got first-party parts for Samsungs, years after they're released.
I also bought headphones from the same company, and while they're probably not the best for audio quality, it was great being able to repair them when the headband broke. Generally, I'm a very happy Fairphone customer.
If the logic board breaks, you want to upgrade to the newest chip model you can get. Because third-party software becomes slower every year. If you want a phone to last as long as possible, thus getting the latest chip. For Fairphone it is more interesting, since they use a particular Snapdragon model range with longer driver support.
The elephant in the room is of-course software getting too slow and developer not optimizing their apps.
You can still source an iPhone 4s screen+digitizer assembly on eBay for a reasonable price. There is, however, little practical value of it in everyday use.
You can? They're happy to repair even 7+ year old phones, I'm sure there's a cutoff but I haven't heard of anyone running into it. Might depend on the country though. Unless you mean buying those parts separately but they don't even let you do that for new phones, so "years after they're released" doesn't matter then.
> The charging port wore out.
I managed to have the curved screen in my 2017 Galaxy S8 replaced in 2023 or so. I don't recall there being an alternative manufacturer of those.
For flagships at least there seems to be a pool of new-old-stock parts.
Which model? Was it the FP1? It sounds like your friend was extremely unlucky - FP2 is 11 years old & there's still (a limited subset of) parts for sale for it (display & camera). FP3 (7yo model) still has all the parts for sale.
That said - I'm critical of another aspect of device longevity: software support. I upgraded from my (still working) FP3 to the FP5 because apps I needed stopped working on the highest version of Android supported by FP3. That Android version is still officially supported by Fairphone & receiving security updates but without major version upgrades the app support can be problematic. Obviously that's ultiamtely the fault of bad app devs, but ultimately it's hard to overcome.
More like google's fault. They made a huge mess of completely different permission and behaviour changes between 11, 12, 13. At least since 14 they have stopped fucking around so much.
It is really much simpler for us to cut off all versions before 12, but it's unfeasible. So many devices still with 10/11. Now we cut off at 8.1, but will increase that every year starting next year as google mandates us an increase of minimum sdk version.
Sure, you don't get meaningful hardware upgrades (apparently there were some small ones), and Fairphone are far from the only ones selling spare parts for their phones. But in terms of keeping old phones alive with authentic parts and easy to execute disassembly steps, they are pretty good
That said, I bought a fairphone about 4 years ago, in that time, I've had a bunch of issues that'd have meant replacing the phone for other non-fairphone models (this list doesn't make me look great at taking care of things): - USB charger broke after getting mortar in it - Screen broke after dropping the phone directly onto screen - Battery replacement (due to age, not my fault this time!) - Screen broken yesterday after dropping my phone onto concrete after falling over during a run.
If I'd had a Samsung, or non-repairable phone of another kind, I'd be buying my fourth phone today, instead I ordered a spare part and will repair things easily in a couple of days when it arrives.
So, hard to beat the sustainability of second hand tech, but definitely from an economical point of view, my fairphone has easily been a good call.
Of course your mileage may vary, especially if you are better at taking care of things than me.
Edit: worth saying, the fairphone 4 was discontinued a year or so ago, but that isn't the same as saying parts aren't made for it. Spare parts are still really easy to get hold of.
That's a fallacy. By buying second hand, you enable the second hand market (people get better prices for selling their first hand phones). There are users who always buy the latest iPhones (or other flagship device) and sell their previous one. In effect you, as a second hand buyer, use the devices in the second part of their full lifetime, the first buyer uses the device in the first part. The device is used the full duration of its usability, which is good, but it's not better than if the first buyer would use it for the full duration. Nothing is saved overall.
Well, also buying out-of-production new phones (i.e. 1 or 2 gen behind) it's saving phones to be e-waste without having been used even once. Although I guess that companies manage stocks also with this signal in mind, so a 2nd-hand is always better.
* probably much more fiddly than a fairphone though
https://shop.fairphone.com/shop/category/spare-parts-4?categ...
Within a year, the USB port wore out. Contacted the support as the phone was under warranty and was given two options: Order the replacement part online and get reimbursed for it. Or send the entire phone back, but it would get wiped clean.
I had some data that wasn't backed up and didn't want to loose, and because I couldn't charge it, I decided to go for the first option. It's supposed to be easily reparable, why go through the hassle of sending it back? Well the problem was that the part was unavailable on their store for months. I even looked at third party stores, that specific part couldn't be found anywhere in Europe. After three months of having a "repairable" paperweight on my desk, the part was finally available and I could change it (replacing it took seconds and I've done it while sitting at a café, gotta give credit to Fairphone for that).
Meanwhile, I see my friends with their iPhones getting them repaired within a few days or even the same day! Battery change, charging port replacement, screen change, etc. All could be easily and quickly done by a local repair shop.
In the end I realised it's not about how easy it is to repair your phone, it's about the availability of spare parts. iPhones, especially a few years ago, make it difficult to be repaired. Yet, they are the easiest to get repaired. Fairphone's spare parts are specific to their phones, and even specific to some models. Using generic parts or having some compatible across models would create more need for them = more parts available.
Actually, taking on used phones with unknown history means that you'll likely end up 'bottom-feeding' where each unit bought is cheap, but you'll need to exchange them often. This strategy is even harder for less-interested who can't say what's the EOL for a phone model.
Maybe my argument doesn't hold in richer societies where you are effectively subsidised by people who'd still exchange phones every 2 years making them better value.
I was also very surprised to learn this. Incompatible models are the opposite of modular parts. Fairphone apparently was happy to throw away 95%+ of the value of having "modular" parts.
Is there very visible success of Framework? How many people in your everyday live have you encountered with a Framework laptop?
I love there mission, but Framework from all the feedback from users online seems to still be a product that you'll only buy if you put sustainability over performance/convenience.
> a YC-backed attempt
If any successful attempt would be launched, there would be no reason for it to go through YC. In the mass consumer hardware market their little funding and the network they provide doesn't do much. I would strongly assume that a challenger would appear in a similar form as it did with framework with nrp.
MacBooks tend to last a long time. I used my 2012 Macbook Air for 7-8 years easily. It's still working today. My M1 Pro 16" has had no issues at all for nearly 4 years. They’re extremely reliable (except butterfly era).
Personally, I don’t think Framework laptops are. I think they are only more environmentally if you upgrade your MacBook every year or every other year. I think this is extremely niche. Not only are you getting a laptop with much worse battery life, noise, heat, screen, build quality, you are also getting a significantly slower CPU and GPU. AMD and Intel chips simply can't keep up with Apple Silicon.
You can get something like a "Motorola Moto G86 5G" for less than 200$ and that comes with a 120 hz full hd screen, 8 gigs of ram, 5200 mAh battery and so on. Basically everything you could ever need unless you're deep into photography or gaming. Instead of ordering a battery at 40$ and replacing it, I might as well buy an entire new phone and get a minor upgrade on everything every few years.
> without being tied to Google
That's a contradiction.
You must be thinking of the Google Play Services but these aren't required by GrapheneOS.
Good move from a service perspective, repairs while you wait instead of backing up, transfer to new phone, sending the old one in for service, yada yada yada. Also great for Fairphone's growth to have a stable business partner.
I think they're very imperfect phones for a lot of reasons: they're bad value on a pure hardware specs to retail price comparison, their security update support isn't where it could be & the repairability - while best on the market - still has gaps.
However, the rarely mentioned story is their supply chain advocacy initiatives. Not only do they try to source as much of the hardware ethically as they can, their work has also had a broad knock-on effect on the entire industry. Their living wage advocacy for the assembly factories they use has resulted in wage improvements within those supplier companies for employees working on non-FP hardware as well. Their work in Congo with the Fair Cobalt Alliance is a big part of the reason that other companies like Apple are even able to source "certificate recycled" cobalt for their batteries (albeit those certifications are misleading due to the mass balance system, they're still a lot better than nothing).
As far as I know only Gigaset and HMD manufacture in Europe. And even those two only do final assembly in Europe, the components are still made in China.
Technically Fairphone could ship you a box of parts and have you assemble the phone yourself. Then it would be "Made in Europe" (or where-ever you live).
Perfect is the enemy of the good (it also took HMD a while to have a model that was manufactured in Europe).
But with the long-term support and access to spare parts (the university can stock them), this seems like a good move. Also happy for FairPhone that they are getting more traction.
For some definition of de-google, though. /e/OS is based on LineageOS which is based on AOSP which is developed by Google. And microg contacts the Google servers, doesn't it? My understanding is that it's just an open source implementation of the Play Services.
Insecure hardware with limited patches and updates, running insecure software with much patches skipped or delayed.
Most recent fairphone is based on Android 15, while 16 is available from mid-2025. Yes, that matters, releases is not only eyecandy, but also some security patches (ie: not many patches are back ported from 16).
https://support.fairphone.com/hc/en-us/articles/244637136412...
Features: https://eylenburg.github.io/android_comparison.htm
Historic security updates : https://web.archive.org/web/20241231003546/https://divestos....
So, I'd rather have second hand debloated midrange Motorola thank /e/, even less so on Fairphone.
Philips, ASML, Inventum and many other companies used "Made in Holland" on their products despite not being in the provinces of North and South Holland.
This no different from the fallacy of using Chrome and VSCode forks.
I wonder what the take rate will be from people rejecting the Fairphone and requesting their own SIM instead. The inner IT purchasing cynic in me says this is just a simple way to cull out your purchasing costs by only issuing one quasi-unpopular* device.
* I used to issue out phones at a large hospital and we allowed device choice. We saw ~90% iPhones, 10% Android in our fleet.
The Fairphone 6 is a pretty good phone.
https://github.com/sbaresearch/whatsapp-census/blob/main/cou...
As far as what people want... it depends... A lot of people have two phones anyway, since they don't want to pay the additional taxation for using a company phone privately. Also because it's easier to turn it off when you're not working. In education I would imagine a lot of teachers/professors would prefer to not give their private numbers to students.
The US hasn't turned out to be a reliable partner in the last few months.
I like the devices, but I've stuck with Pixel devices for the better security practices. Honestly, I'm a little surprised that a university wouldn't be concerned about late security updates and the like.
The security capabilities of their hardware are what makes GrapheneOS incompatible to target the phone, Not any specific security practices of the developers of Fairphone.
Having said that: if there’s a way to MDM GrapheneOS, I’d be looking at that also!
The n+ patch interval on Lineage, /e/ and the rest of them, that’s plain and simply more days your administrators are at risk of giving up the keys to your castle - and that’s a tough pill to swallow!
It doesn't matter if their os gets security updates late, becase security updates depend on the rom maker this case grapheneos.
The security issues stemming from such things are likely real, as well. There was a paper released some time back, about binary blobs, that found:
> Our results reveal that device manufacturers often neglect vendor blob updates. About 82% of firmware releases contain outdated GPU blobs (up to 1,281 days). A significant number of blobs also rely on obsolete LLVM core libraries released more than 15 years ago. To analyze their security implications, we develop a performant fuzzer that requires no physical access to mobile devices. We discover 289 security and behavioral bugs within the blobs. We also present a case study demonstrating how these vulnerabilities can be exploited via WebGL.
I just want a screen with a headphone jack and a web browser on a device that isn’t serviced by Apple or Google.
I don’t even care about having the battery being removable. It doesn’t even have to be able to make phone calls.
I’m getting ready to go back to a dumbphone and digital camera because no one is making what I’m looking for, and it sort of seems like they never will.
Which browser though? But what you're describing sounds a lot like a Linux tablet, which do exist: https://itsfoss.com/linux-tablets/
It’s also tacit, but I assume it helps them to interface with a Dutch company. Did they get any financial incentive for it?
As mentioned in another comment. Universities already have in house it services. Being able to fix the phone right there with spare parts is likely very cost efficient.
My university, for example, is gradually removing all office phones (already voip) and replacing them with Teams voip as the only phone system for the university, encouraging personal phone use of Teams, but having computer-based use as the option for people who refuse. As they don't provide mobile phones, however, they can't require Microsoft Authenticator, and so at least officially will still give hardware keys on request (and fortunately still allow TOTP, even if they don't advertise it).
https://tweakers.net/nieuws/241846/surf-biedt-opensource-nex...
Many individual universities are also making decisions to reduce dependence on US tech, see e.g.:
https://rug.my-meeting.nl/Documenten/Keuzevrijheid-IT-oploss...
(Apologies for the Dutch links.)
7500 employees, 7500 phones. If they all need one repair every other year that is nearly 20 repairs a day. That is a full-time job, which in The Netherlands has an employment cost of around €75,000 a year (including a place to work, pension, benefits). I bet someone in Romania could do it for half the cost. Shipping 100 phones in a box every week isn't that expensive.
It says "Do you require a (replacement) smartphone for your work at Radboud University?", so it's probably for a handful of board members and the like, not the actual faculty staff.
It doesn't have to be cheap. It might for example resign into a security camera or a doorbell. A metal bracket with a connector, a button or a connection for one, a seperate psu with a bell or a relay for one, screws to attach the wires, perhaps a stripped down end of life OS (altho it could just be a mode) and it becomes a very good doorbell with motion detection, a good amount of storage, two way video if you want it. Share with someone [temporarly]. Backup footage on laptops, pc's, phones, storage devices etc etc
For $100 in parts it would be highly competitive in the space but it could be more expensive as it can basically do everything a $1000 security camera offers and more. Battery backup, sim card, etc. A big phone brand might even be able to get a contract with local law enforcement so that they can have/request [emergency] access.
It's just one example, a small/portable computer could resign into many things. The device only needs to know it is now a TV remote control.
But for now it seems like I'll remain with a Pixel and GrapheneOS.
For me another feature is what disqualifies it. Fairphone 6 would have been otherwise acceptable for myself, as it has quite decent specifications, but it only has USB 2.0.
Other smartphones at around the same price not only have USB 3, but also DisplayPort 1.4 (e.g. from Motorola).
I hate when I see even on many smartphones over $1000, that they save a few cents by implementing USB 2 instead of USB 3, and a few dollars at most by not implementing DisplayPort.
The SoC used in Fairphone 6 supports both USB 3 and DisplayPort, but its designers have saved a few external components by not offering these features.
Pixel is also disqualified for me by the same reason. Unfortunately only some smartphones made in China offer complete features and without excessive locking of the phone.
How so?
I think all pixels starting from 6 or 7 have DisplayPort output through USB C.
I watched a movie the other day with my projector connected to my pixel 10 running grapheneOS. Other than getting a phone call halfway through the movie and a few hiccups selecting the audio Jack output, everything ran smoothly.
Also nice would be replaceable plug-in modules a` la Frame.work laptops.
Might even get another one and run E or some other less googlified os
Not that I disagree. I bought a Fairphone some years ago and sold it onward because it simply didn't fit in my hand, but the phone I got instead had a delicious combo of small physical battery and terribly inefficient chipset (2019 Exynos). I'd still make the same choice but it's a considerable downside (thankfully the only downside of this phone besides its age and software support by now)
I think what we really need is legislation to force all phone manufacturers to at least make the batteries and screens relatively easily replaceable. Maybe a cap on the replacement costs and a minimum support time would be a reasonable way to do that.
We are slowly getting there, user removable/replaceable batteries are part of the following regulation (first link I've got)
https://www.brownejacobson.com/insights/compliance-obligatio...
The big caveat will be that some leeway is going to be given to "waterproof" devices. Remains to be seen how many producers jump on that angle to avoid serviceability.
They did that to get longer software support from Qualcomm, but now they can get long support for Snapdragon chips.